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E-commerceIllustrative example

Autonomous agents for back-office operations

Example scenario · e-commerce operations

Note: this is an illustrative example of the kind of work we do — a representative scenario, not a specific client engagement. Figures are illustrative.

The challenge

Staff spent hours each day moving data between systems, reconciling orders, and generating reports — slow, error-prone, and impossible to scale.

What we did

Mapped the workflow and identified safe automation boundaries
Built tool-using agents to orchestrate the steps end to end
Added human-in-the-loop approvals for high-value actions
Instrumented everything with logging, retries, and alerts

Illustrative outcomes

20+ hrs

saved per week

90%

fewer manual data errors

Same-day

reporting, previously weekly

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