CodeMink Technologies
← All examples
Customer supportIllustrative example

An AI assistant that deflects support tickets

Example scenario · B2B support team

Note: this is an illustrative example of the kind of work we do — a representative scenario, not a specific client engagement. Figures are illustrative.

The challenge

A small support team was overwhelmed by repetitive questions. Leadership wanted automation that was genuinely helpful and safe — not a frustrating chatbot.

What we did

  • Built a RAG pipeline over docs, FAQs, and historic tickets
  • Added guardrails, citations, and a confident hand-off to humans
  • Created an evaluation suite to measure answer quality over time
  • Integrated into the existing help desk and chat widget

Illustrative outcomes

60%+
of routine tickets auto-resolved
<2s
median response time
24/7
first-line coverage

Ready to extend your team?

Tell us what you're building. We'll scope the right team and reply within 48 hours — no obligation.

Start the conversationExplore services